Privacy Policy

Last Updated: May 8, 2026

This Privacy Policy explains how Jens Koester Sales Consulting (“we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit www.jens-koester.com (the “Website”) or otherwise interact with our services. We are committed to handling your personal information transparently and in accordance with applicable privacy laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), the EU/UK General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA/CPRA) where applicable.

By using the Website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Website.

1. Who We Are

Data Controller: Jens Koester Sales Consulting

Owner: Jens Koester

Location: Toronto, Ontario, Canada

Contact for privacy inquiries:

Jens Koester Sales Consulting

Venture X North York

5255 Yonge St Unit 201

Toronto

M2N 6P4

Canada

Phone +1 (647) 236-3282

E-Mail: jk@jens-koester.com

Website: www.jens-koester.com

2. No Newsletter or Marketing Mailing List

We want to be clear: we do not operate a newsletter, marketing mailing list, or automated email marketing campaign. We do not collect email addresses for the purpose of sending promotional emails, drip campaigns, or recurring marketing communications.

If you contact us through the Website’s contact form, we will only use your information to respond to your specific inquiry, as described in Section 4 below.

3. Information We Collect

We collect information in the following ways:

3.1 Information You Provide Directly

When you complete the contact form on the Website or otherwise reach out to us, we collect information you choose to share, which may include:

First name and last name
Pronouns (optional)
Email address
Business or company name
The service you are interested in (e.g., 1:1 consulting, team workshops, online courses)
Any additional information you choose to include in your message

3.2 Information Collected Automatically

When you visit the Website, certain information is collected automatically through cookies and similar technologies (see Section 6), including:

IP address and approximate geographic location
Browser type and version
Device type and operating system
Pages visited, time spent on pages, and referring website
Date and time of access

3.3 Information from Third-Party Embedded Content

From time to time, we link to or embed content hosted on third-party platforms, including YouTube (operated by Google LLC) and Spotify (operated by Spotify AB). When you click such a link or interact with embedded content, those third parties may collect information about you, including your IP address, device information, and viewing/listening behaviour, in accordance with their own privacy policies. We do not control and are not responsible for the privacy practices of these third parties. See Section 7 for more information.

4. How We Use Your Information

We use the information we collect for the following purposes:

To respond to inquiries you send through the contact form or by email
To deliver consulting, coaching, or workshop services that you have engaged us to provide
To send transactional or service-related communications (e.g., scheduling a strategy call, follow-ups about an active engagement)
To operate, maintain, secure, and improve the Website
To analyze general Website usage trends in aggregated, non-identifying form
To comply with legal obligations and enforce our Terms

We do not use your personal information to send marketing newsletters, build advertising profiles about you, or sell your data to third parties.

5. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data on the following legal bases:

Consent — when you submit the contact form, voluntarily share information, or accept non-essential cookies via the cookie banner.
Performance of a contract — when processing is necessary to deliver consulting services you have engaged.
Legitimate interests — for Website security, fraud prevention, and basic analytics, where these interests do not override your rights and freedoms.
Legal obligation — where we are required to retain or disclose information by applicable law.

6. Cookies and the Cookie Banner

Our Website uses cookies and similar tracking technologies. A cookie consent banner is displayed the first time you visit the Website, allowing you to accept, reject, or manage non-essential cookies before they are loaded.

6.1 Types of Cookies We Use

Strictly necessary cookies: Required for the Website to function (e.g., security, basic navigation, remembering your cookie preferences). These cannot be disabled.
Performance and analytics cookies: Help us understand how visitors interact with the Website, in aggregated form. These are loaded only after you provide consent.
Functional cookies: Allow the Website to remember choices you make to provide enhanced functionality. Loaded only with consent.
Third-party cookies: Set by third-party services such as embedded YouTube videos or Spotify players when you interact with them. These are governed by the third party’s own privacy policy.

6.2 Managing Your Cookie Preferences

You can change or withdraw your cookie consent at any time by clicking the cookie settings link available on the Website, or by clearing cookies in your browser. You can also configure your browser to block or delete cookies; however, doing so may affect the functionality of the Website.

7. Third-Party Services and Embedded Content

The Website is built on the Wix.com platform, which acts as our hosting provider and processes certain data on our behalf in accordance with its own privacy practices.

We may, from time to time, link to or embed content from the following third-party platforms:

YouTube (Google LLC) — for video content. Google’s Privacy Policy: https://policies.google.com/privacy
Spotify (Spotify AB) — for podcast or audio content. Spotify’s Privacy Policy: https://www.spotify.com/legal/privacy-policy/
Wix (Wix.com Ltd.) — Website hosting and form handling. Wix Privacy Policy: https://www.wix.com/about/privacy

We may also link to our profiles on social media platforms including LinkedIn, X (Twitter), Instagram, Threads, Pinterest, Facebook, and others. Clicking those links takes you to external sites we do not control. Their use of any information you provide is governed by their respective privacy policies.

8. How We Share Information

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

Service providers: Trusted third parties who assist in operating the Website or delivering our services (e.g., Wix for hosting, scheduling tools for booking calls, payment processors for invoicing). These providers are bound by confidentiality and data-processing obligations.
Legal compliance: Where required to comply with applicable law, regulation, legal process, or governmental request.
Protection of rights: Where necessary to protect our rights, property, safety, or that of our clients or others.
Business transfers: In connection with a merger, acquisition, restructuring, or sale of all or part of our business, in which case we will provide notice as required by law.

9. International Data Transfers

We are based in Canada, and our service providers may store or process data in Canada, the United States, the European Union, or other countries. Where data is transferred outside your jurisdiction, we take reasonable steps to ensure appropriate safeguards are in place, such as standard contractual clauses or reliance on adequacy decisions, in accordance with applicable law.

10. Data Retention

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Inquiries received through the contact form are typically retained for up to 24 months after the last interaction, after which they are deleted or anonymized, unless a longer retention period is required by law or by an active engagement.

11. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. The Website is served over HTTPS. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

12. Your Privacy Rights

Depending on where you live, you may have the following rights regarding your personal information:

Access — request a copy of the personal information we hold about you.
Correction — request that we correct inaccurate or incomplete information.
Deletion — request that we delete your personal information, subject to legal exceptions.
Restriction or objection — request that we restrict or object to certain processing activities.
Data portability — request a copy of your data in a portable, machine-readable format (GDPR/UK GDPR).
Withdraw consent — where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.
Lodge a complaint — with your local data protection authority (e.g., the Office of the Privacy Commissioner of Canada, your EU/EEA supervisory authority, or the UK ICO).
Non-discrimination (California residents) — you will not be denied service or charged a different price for exercising your CCPA/CPRA rights.

To exercise any of these rights, contact us at jk@jens-koester.com. We will respond within the timeframes required by applicable law.

13. Children’s Privacy

The Website is not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

14. Do Not Track

Some browsers offer a “Do Not Track” signal. There is currently no industry standard for responding to such signals, and our Website does not respond to them. You can manage tracking through the cookie banner and your browser settings, as described in Section 6.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The “Last Updated” date at the top of this page indicates when the most recent changes were made. Material changes will be highlighted on the Website. We encourage you to review this page periodically.

16. How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Jens Koester Sales Consulting

Toronto, Ontario, Canada

Email: jk@jens-koester.com

Website: www.jens-koester.com